Our Skills, Your Choice

Balpara outsources its technical experts to assist clients in managing resources and projects.  With a growing demand for technical skills, Balpara offers access to experienced professionals who can work at client premises, if and when required. 

Our clients have the advantage of being able to request specific personnel to return for future projects, thereby increasing productivity and reducing induction and training timeframes.

Balpara’s consultants can work across multiple sites, including our own offices, depending on your work space requirements.  Our flexible consulting solutions for Electrical Engineering and Drafting plus Structural 3D Modelling and Detailing services, ensure your projects can be completed on time and on budget.

Customer Satisfaction & Continuous Improvement

Understanding client needs is an integral part of Balpara’s business relationship management. To provide clients with the best quality technical and customer service, we visit our clients reqularly and once a year undertake a face to face client satisfaction survey.

In addition we are in regular phone and email contact with both our clients and consultants, to keep track of any changes to our client's requirements and our consultant's progress.

The purpose of both our regular visits and the annual survey are to assess if there are any changes to our client requirements and the level of satisfaction with the service provided by Balpara and its consultants. We also gather feedback on how our individual staff members perform, so that we can acknowledge and reinforce high service levels and make improvements where required.

The annual survey is conducted at the end of every financial year, which runs from July to June for Balpara, in the form of a one on one discussion with our client. All clients are invited so that we can review results in all areas of our service offering. The client satisfaction survey is carried out by both Balpara’s National and Resource Managers, to stress the importance of this campaign and maximise the time spent with our client.

All results are collected and summarised in a report, which is sent to clients and staff and includes action items where applicable.  A pre-determined follow up date ensures changes are implemented and reported to the client.

At Balpara, we are committed to continuously improving our services by work closely with our clients to achieve their goals.

Occupational Health & Safety

Under Occupational Heath and Safety legislation, Balpara has a responsibility to ensure, so far as reasonably practicable, that staff are not put at risk to their health whilst working at a client’s workplace.

It is Balpara’s responsibility to gather sufficient information from a client, to be able to assess that a client has adequate OHS systems and procedures in place. In addition, by visiting the client’s work site, we can view the workplace first hand and assess whether there are any risks to the health and safety of our staff in their work environment.

The client HSE Workplace Assessment (WPA) consists of two elements:

• Desktop audit
• Physical walk through the workplace

Workplace assessments (WPAs) are carried out by a Balpara representative who is competent in carrying out OHS workplace assessments. Visiting a client’s office provides an opportunity to verify the information provided by the client and ensure our employees are not put at risk.

Clients

Current Clients: 

• Citipower & Powercor
• Jemena
• Entura (formerly Hydro Tasmania)
• NHP
• Tenix